Legal
Privacy Policy
This Privacy Policy explains what information BuildConnect collects, how we use it, and the choices you have regarding your information.
Effective date: January 1, 2026
1. Information We Collect
When you create an account or use the Platform, we may collect your full name, email address, phone number, address or project location, government-issued identification (for verification), company name, professional licenses or certifications, profile photo, and payment details. Contractors may also provide business registration information, tax identification numbers, insurance documentation, and portfolio history.
2. Project and Transaction Information
When using BuildConnect for projects, we may collect project descriptions, construction drawings or documents, milestone schedules, contracts or agreements, payment transactions, escrow release approvals, and communications between clients and contractors.
3. Device and Usage Information
When you access the Platform, we automatically collect certain technical information including your IP address, device type, browser type, operating system, platform usage activity, log files and timestamps, and referring websites. This information helps us improve security and user experience.
4. Cookies and Tracking Technologies
BuildConnect uses cookies and similar technologies to remember user preferences, improve platform performance, analyze usage trends, and enhance security. Users may adjust cookie preferences through their browser or device settings, though disabling certain cookies may affect platform functionality.
5. How We Use Your Information
BuildConnect uses collected information to create and manage user accounts, facilitate connections between clients and contractors, enable milestone-based payments, support escrow transactions, confirm identities, verify contractor credentials, prevent fraud, analyze user behavior, develop new features, send account notifications, provide customer support, comply with applicable laws, enforce platform policies, and prevent fraudulent or illegal activities.
6. How We Share Information
BuildConnect does not sell personal information to third parties. Information may be shared between project participants to facilitate collaboration including names, contact information, project documentation, and milestone approvals. We may share information with trusted third-party providers who assist with payment processing, escrow services, cloud hosting, identity verification, customer support, and analytics. These providers are required to protect user information and use it only for authorized purposes.
7. Legal Requirements
BuildConnect may disclose information when required by law, including court orders, regulatory investigations, and legal compliance obligations.
8. Business Transfers
If BuildConnect undergoes a merger, acquisition, or restructuring, user information may be transferred as part of the business assets. Users will be notified if such a transfer materially affects their privacy rights.
9. Data Security
BuildConnect implements appropriate safeguards to protect user information, including encryption of sensitive data, secure servers and hosting infrastructure, access controls, and monitoring for suspicious activity. Despite these measures, no internet transmission or electronic storage method is completely secure.
10. Data Retention
We retain personal information only for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements. Project records and financial transactions may be retained for regulatory and auditing purposes.
11. User Rights
Depending on your jurisdiction, you may have the right to access personal information we hold about you, request correction of inaccurate information, request deletion of your data subject to legal retention requirements, receive a copy of your data in a structured format, and withdraw consent to certain data processing activities. To exercise these rights, contact us at the email listed below.
12. International Data Transfers
Because BuildConnect may serve users globally, including diaspora clients and contractors, information may be transferred to servers located in different countries. We take appropriate measures to ensure data protection consistent with applicable privacy laws.
13. Children's Privacy
The BuildConnect Platform is not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If we learn that information from a minor has been collected, it will be deleted promptly.
14. Third-Party Links
The Platform may contain links to third-party websites or services. BuildConnect is not responsible for the privacy practices of external sites. Users should review the privacy policies of any third-party services they access.
15. Changes to This Policy
BuildConnect may update this Privacy Policy periodically. When updates occur, the Effective Date will be revised and significant changes will be communicated to users. Continued use of the Platform after changes constitutes acceptance of the updated policy.
16. Contact Us
If you have questions or concerns regarding this Privacy Policy, contact: Email: support@buildconnect.com Address: Milton, Ontario, Canada